1 Message
Returned equipment, keep getting asked
Hello I keep getting asked for returning a flex box that I already sent and even confirmed shipment and receipt by your staff over chat and phone over a month ago. What else I need to do to stop getting messages saying I will be charged if I don't send it back?
XfinityEva
Official Employee
•
1.3K Messages
21 days ago
Hey user_9ugnjr thank you for bringing this to our attention and we can certainly help with this. Please send us a direct message with your full name and service address to get started.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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