Visitor
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1 Message
returned equipment, have receipt, was charged $150
This may be confusing because I'm logging into my Xfinity account in Florida, but my question is for my closed Xfinity account from Palo Alto, CA.
I closed that account back in June 2026. I returned the equipment and was still charged $150. I can send you a copy of the receipt and the cc charge. Can you help?


XfinityDemetrise
Official Employee
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529 Messages
1 hour ago
Hi there @user_hn7g9o Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
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