Visitor
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1 Message
Returned Equipment After Cancelling Internet But Still Being Charged
I cancelled all Xfinity services a few months ago and returned the Xfinity modem to my local Xfinity store the same day. I have since received numerous (upwards of 20) texts stating that I still need to return my equipment and that I am being charged for not having returned it. I already did return my only piece of equipment in person. My latest bill says that I should be getting $49.59 as a credit, but instead I got charged $55.00 for "Unreturned Equipment" even though I returned all of the equipment I still had on the day I cancelled my internet.
I would like to have the status of my equipment marked as returned since I literally handed my modem to an Xfinity employee over 2 months ago. I would also like the phantom charge of $55.00 for unreturned equipment to be reversed and for my credit of $49.59 to be applied to my payment account.
Thank you.
EG
Expert
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114.3K Messages
23 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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434 Messages
22 hours ago
Greetings, user_t37t18! We appreciate you taking the time out of your weekend to reach out with your equipment return charge concerns. As a consumer myself, I know it is super important to ensure your bill reflects as expected. I can assure you that you've reached the right place for assistance! I noticed you sent us a direct message. We will proceed with a direct message for further assistance.
(edited)
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