Returned DVR Not Removed From Account

DVR returned on 11/23/20 and acknowledged 11/25/20 but not removed from account and charges for 2nd DVR serial # PAD202402861 not removed from bill which is on auto pay. The up to 2 weeks to remove has passed. Please help...

BTW 4K box is working very well and thanks for sending.....

UPDATE: 12/13/20 Issue resolved including billing..... Stay Safe All....