Visitor
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1 Message
Return
I left New Mexico in May 2025 & took my Xfinity equipment with me to Oregon to return it there. I left Oregon in August 2025 & forgot my Xfinity equipment there and I moved to Texas. I just received the Xfinity equipment from Oregon & ineed to final return it..how do I get it to you?
XfinityJosephA
Official Employee
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2.4K Messages
47 minutes ago
Hello, how are you @user_rxx9i8? It seems like you have been busy moving. So hopefully all is well! Since you are now in a different market you will want to use the UPS return option. An Xfinity store might not be able to process the return because the equipment is in a different inventory. This article will give us more information about returns. https://www.xfinity.com/support/articles/returning-your-equipment
If you scroll down, you will see this link to find the nearest UPS location. Just pack the equipment and power cords in a box and UPS will print a label if you can no longer sign into your old account online and print a label. https://www.ups.com/us/en/business-solutions/pickup-dropoff-options?loc=en_US
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