return

What is the point of having a return number? I have a completed return number, yet I'm being told they cannot find the equipment I returned. These agents are liars, and now I'm being charged for something I do not own. I was told to use the return label I was given for my old modem with the stormready wifi pod. I put the modem in the stormready box and returned the equipment. I received a completed return number from Xfinity. Now, it's months later and I am still being charged for the stormready wifi pod I do not have. I called, I chatted and agents continued to lie and say it was not showing on my account and to ignore the payment. I listened to all their lies, only to learn I was not supposed to use that modem label on the stormready pod. I can't even use that form because it's beyond the 30 days, and I was finally told there is no contact line for that equipment. Why can't they find this box with the return number they gave me? They escalated my complaint to a woman who talked down to me, and insisted I was lying. She continued to say on this recorded call that I could not possibly put the modem in the stormready box. I did in fact put all the equipment in one box, and will not let anyone make me out to be a liar. These agents lied to me. If that first agent told me about the form I would not be in this situation. It makes no sense that I have not been charged for the modem (that was supposed to be returned in 30 days), but the other equipment in that box is "lost" and they cannot say they received it. This company clearly trains their works to lie for their profit and have them talk down to you. So disappointing.