Visitor
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1 Message
Return xFi pods
I’ve tried returning these two xFi Pods almost ten times now. Both in person at stores and online. I have heard NOTHING from Xfinity after completing so many online forms. I just want to return these before I have to pay the ridiculous $199.00 I was charged for these things that don’t even
work well enough. I’m so close to discontinuing all service with Xfinity, they are absolutely awful.
XfinityKei
Official Employee
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2.1K Messages
2 hours ago
@user_0tvr7i Thanks for reaching out to our team for support. I'm sorry to hear you have been unable to return your Wi-Fi pods. Our team can help.
After you submitted that form you should have received an email from us with the steps to return those pods.
I have a link that goes over the process https://www.xfinity.com/support/articles/return-exchange-xfi-pods
When did you submit that form?
Have you checked your emails and junk inbox for a reply from us?
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