Return xFi pods

I’ve tried returning these two xFi Pods almost ten times now. Both in person at stores and online. I have heard NOTHING from Xfinity after completing so many online forms. I just want to return these before I have to pay the ridiculous $199.00 I was charged for these things that don’t even

work well enough. I’m so close to discontinuing all service with Xfinity, they are absolutely awful.