1 Message
Return Storm-Ready Wifi
Hello,
I've had a lot of trouble trying to return the Storm-Ready wifi equipment. It does not work as expected. I brought the equipment to a local store as recommended by customer service, but they would not accept it. I then filled out the online return form, but it is now over 1 week when it indicated I should wait 24-48 hours to hear back. We called customer service again and they sent a technician to our house to pick up the equipment, but when he arrived he said he could not take the equipment and suggested we take it to another store. I brought the equipment to another location and they once again stated they can't accept it.
I just submitted the return form again today. What can I do to return this storm-ready equipment and get the installment removed from my bill?
XfinityJohnG
Official Employee
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1.8K Messages
1 year ago
Thank you for reaching out to us here @amitpat. If you filled out the form at the https://www.xfinity.com/xfi-pods-return-form site and do not get an email with the instructions on the next step for that process in the next 48-hours reach back out to our team here and we can check on that progress for you.
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samifiroz
1 Message
10 months ago
I have the same problem, I wanted to return my storm ready wifi equipment within 30 days as it did not work for me. I called last week and spent couple of hours on phone with agent and finally he told me to fill the return form online which I did and it's been a week now and I still didn't get the return shipping label and when I saw my billing statement today, it has the instalment charge including the one time charge already on my bill. I again submitted a return form today online. Really frustrated with Xfinity and seriously thinking of moving to a different provider.
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