Return policy

I guess both. I was told 14 satisfaction guarantee for mobile. Then 30 days for the internet. Trying to ask anyone in customer service is almost impossible. I don't want to formally complain or leave bad reviews if I don't have to. But it's getting ridiculous 

Oh okay @user_t9tw46! If your internet (non-Xfinity Mobile) services have a promotion with an agreement/contract attached there is a 30-day money-back guarantee. The 30-day money-back guarantee starts the day services are started (if they were installed) or on the day the new promotion was signed up for up. If you were in the middle of a previous contract, your services may be subject to an early termination fee related to the prior contract that was on the account before starting the new promotion. 

With Xfinity Mobile, there is a 14-day period from the shipping or retail purchase date to:

• Cancel Xfinity Mobile service.
• Return device(s).
• Receive a refund.
• Exchange a device for another model (color, memory, etc.) or an entirely different device.

Only one exchange can be performed within the 14-day window. However, you can return the device you received through an exchange if you're still within the original 14-day return window. The 14-day window doesn't restart when an exchange occurs.

There is a $35 restocking fee applied to each returned or exchanged device, excluding exchanges due to a manufacturer defect. There are no restocking fees for accessories.
To get a full refund, you must do the following before shipping back the device:

• Disable the device’s screen lock.
• Remove all personal information.
• Turn off the “Find My iPhone” feature, if applicable.

Upon arrival at our warehouse, all returned devices are inspected and graded within two days. Devices are checked for damage, as well as hardware and software alterations. If the device is not in like-new condition, we may refuse the return or charge a damage fee that may exceed the cost of the device.