Return old gateway

Hello, @user_sb5pls

Please visit the Digital Return Center (xfinity.com/returns) where you can select the devices to return. Customers can return their equipment by visiting the nearest Xfinity Store or scheduling a UPS at-home pickup by printing the UPS return label, boxing up the equipment, and then calling 1-800-PICK-UPS (Customers will need the tracking number from the UPS return label to schedule the pick-up.); or you can simply drop the devices off at any open UPS location (Put the equipment being returned into its original box or any at-home cardboard box that fits your equipment. Ensure the device is securely placed in the box and add any additional padding (newspaper, cardboard, etc.), if necessary. Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as this will be your receipt). I recommend visiting theupsstore.com for the most up-to-date locations and store hours.