Skip to main content
user_w3j17k
1st Topic

Visitor

 • 

1 Message

Monday, June 8th, 2026 9:43 PM

Return modem

I’ve been trying to return my modem for about 3 weeks off and on. I would say I’ve had 4-5 conversations via app support, all ending with different but similar messages- unable to help or do xyz that I mention isn’t working. The main reason why this is an issue is because I’m currently on a work assignment and unable to bring it in store, but have someone who can print and drop off it off at ups. I was told it was an option when changing plans, but for some reason it doesn’t come up when on the return page. 

Question

 • 

Updated 

18 hours ago

36

2

0

Oldest First
Selected Oldest First
XfinityAbel

Official Employee

 • 

463 Messages

2 months ago

@user_w3j17k thanks for posting on our Xfinity Community Forums page. For information on returning equipment check out our article: How to return your Xfinity equipment. If you still require assistance please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

0

0

ldz26

Visitor

 • 

3 Messages

18 hours ago

the address to return your mdse is a BIG secret

1

0

XfinityKei

Official Employee

 • 

2.6K Messages

@ldz26 I have a link with the steps on how to return your rental equipment https://www.xfinity.com/support/articles/returning-your-equipment  

You can also drop off your equipment at any Xfinity store using this link http://xfinity.com/local/store-offers 

You can also drop it off at any UPS store by using this link to find a store near you https://www.theupsstore.com/tools/find-a-store 

 
 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

18 hours ago

0

forum icon

New to the Community?

Start Here