Visitor
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1 Message
Return Modem
My family recently got the new xfi modem and I was notified to return our old xb3 modem but after moving, it got lost in all the boxes, donations, etc.. We were not able to find it. How do I go about this?
Visitor
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1 Message
My family recently got the new xfi modem and I was notified to return our old xb3 modem but after moving, it got lost in all the boxes, donations, etc.. We were not able to find it. How do I go about this?
XfinityPaula
Official Employee
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1.8K Messages
7 hours ago
Hello dinoaise! Thank you for connecting with us on our Xfinity Forums. I know moving can create a lot of chaos in life and things will get misplaced. I'm sorry that the modem is lost at this time. I would be happy to open a research ticket for us to see what options we have for the device.
Please send us a direct message with your name and service address. From there we can open a request.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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