Visitor
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1 Message
Return modem
I am trying to print label for old Cisco modem but only choice is for my new modem. Can I use the wrong choice to print label? I was concerned that new modem would be disconnected.
Visitor
•
1 Message
I am trying to print label for old Cisco modem but only choice is for my new modem. Can I use the wrong choice to print label? I was concerned that new modem would be disconnected.
XfinityMarshante
Official Employee
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623 Messages
5 hours ago
Hello @user_w1zo84, thank you for taking the time to leave a post. We wouldn't recommend choosing your current equipment. If you are unable to return to the nearest Xfinity store, we can check into other options for getting a return kit sent out. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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