Return lable

I got a iPad back in March 2026. I have called multiple times with promises I was going to get a return label.  I was supposed to get a return label March 20, 2026. I never received it. I went to the Xfinity store at fairlane in Dearborn,  Michigan.  I was told they couldn't help me nor could they accept the iPad.  I was then supposed to receive a label March 20th. Surprise no return label.  I tried going back to the Xfinity store i. Dearborn.  Guess what no label and no assistance.  I tried again at the end if April no return label.  I called and was informed someone would pick it up on May 4th. Guess what no one came. I tried again calling.  NO HELP. I called again to no help. MATTER OF FACT WHEN I  ASKED TO SPEAK WITH A SUPERVISOR THE REPRESENTATIVE HUNG UP ON ME. I'm totally clueless as what to do next. I'll try the store again on May 19th. THIS IS ABSURD