Skip to main content
Daviscon8
1st Topic

Visitor

 • 

2 Messages

Monday, May 18th, 2026 11:58 PM

Return lable

I got a iPad back in March 2026. I have called multiple times with promises I was going to get a return label.  I was supposed to get a return label March 20, 2026. I never received it. I went to the Xfinity store at fairlane in Dearborn,  Michigan.  I was told they couldn't help me nor could they accept the iPad.  I was then supposed to receive a label March 20th. Surprise no return label.  I tried going back to the Xfinity store i. Dearborn.  Guess what no label and no assistance.  I tried again at the end if April no return label.  I called and was informed someone would pick it up on May 4th. Guess what no one came. I tried again calling.  NO HELP. I called again to no help. MATTER OF FACT WHEN I  ASKED TO SPEAK WITH A SUPERVISOR THE REPRESENTATIVE HUNG UP ON ME. I'm totally clueless as what to do next. I'll try the store again on May 19th. THIS IS ABSURD 

Question

 • 

Updated 

3 hours ago

9

1

0

Oldest First
Selected Oldest First
XfinityQuemekia

Official Employee

 • 

1.1K Messages

3 hours ago

Greetings @Daviscon8, I completely understand your frustration, and being hung up on when asking for a supervisor is absolutely unacceptable. You have been through a massive runaround trying to get this sorted out since March, and I want to help you figure out the next best steps.
To be completely transparent about our policy, Xfinity Mobile devices and tablets have a 14-day return window from the original ship or purchase date.
Because we are now in May, the system automatically blocks agents and store teams from generating standard return labels or accepting the device back into inventory, which is likely why you have faced so many roadblocks.

2

0

Daviscon8

Visitor

 • 

2 Messages

I have been trying to give this back since March 24, 2026 which was in the 14 day time frame. Rjis is unacceptable.  I went to the store on March 20, 2026. Something should have been done  then. So therefore they should accept this back. It's not my fault.  Nor will I  take the blame for this. They can see how many tones I have called regarding this. Sonmeobe needs to take this iPad hack

Like

Reply

3 hours ago

0

XfinityQuemekia

Official Employee

 • 

1.1K Messages

Our team is a bit limited when it comes to mobile, I'll be more than happy to get this escalated to our dedicated mobile team to further review @Daviscon8. To proceed, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 

To send a Direct Message:

Ensure you are logged in

 

  •  Click the "Direct Messaging" icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

0

forum icon

New to the Community?

Start Here