Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
Thank you very much for reaching out to us here today @user_c190b7. We do not have an option to send out a return label. You can go to Xfinity.com/returns and print a label prior to dropping equipment off at a UPS store. You can also schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup.
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.6K Messages
2 years ago
Thank you very much for reaching out to us here today @user_c190b7. We do not have an option to send out a return label. You can go to Xfinity.com/returns and print a label prior to dropping equipment off at a UPS store. You can also schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup.
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