Regular Visitor
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7 Messages
Return label
I have tried to print a return label for equipment but it gives me an error message. From this forum I understand this is a common issue. I spent most of yesterday on the phone with 4 different customer service agents. None could help. They said wait. Waiting is costing me rental fees. I cannot get any resolution. Would like assistance.
XfinityAmira
Official Employee
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3.6K Messages
2 years ago
Hello! Thanks for reaching out on our Forums page, we appreciate you being a customer with us! I am truly sorry to hear about the complications you're running into when trying to print your equipment return label(s), I can definitely see how inconvenient and frustrating that would be. My team would be more than happy to further look into this on our end and see what options we have in regard to getting that equipment returned as soon as possible. Please send us a Private Direct Message by following the detailed instructions on how to do so in my message below.
(Edited: Due to added information)
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user_2151f7
Visitor
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1 Message
2 years ago
I have been trying for 3 hours to print a return label and have been on hold for 20 min on the phone. Comcast you really need to fix this issue
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user_fcff3a
Visitor
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1 Message
2 years ago
I am getting the same issue, no one on chat or phone can seem to help.
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