user_6r64en, Hi there! Thank you for reaching out! I'd be happy to help with returning your equipment. We have two convenient options available:
Option 1: Return by UPS You can visit our Equipment Returns page here to generate and print a prepaid UPS return label. Simply package the equipment in a sturdy box (either the original packaging or your own), attach the label, and drop it off at any UPS location. Be sure to keep the UPS receipt with the tracking number for your records. You'll be able to track the return online, and if we have an email address on file, we'll send you a confirmation once the equipment has been received and processed.
Option 2: Return In Store You can also bring the equipment directly to a local Xfinity Store or Comcast Service Center, where a representative can process the return and provide you with a receipt right away. You can find your nearest location here. Do any of these options work for you? We'd be happy to help guide you through the next steps. Please let us know.
XfinityGabriel
Official Employee
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3.5K Messages
3 days ago
Option 1: Return by UPS You can visit our Equipment Returns page here to generate and print a prepaid UPS return label. Simply package the equipment in a sturdy box (either the original packaging or your own), attach the label, and drop it off at any UPS location. Be sure to keep the UPS receipt with the tracking number for your records. You'll be able to track the return online, and if we have an email address on file, we'll send you a confirmation once the equipment has been received and processed.
Option 2: Return In Store You can also bring the equipment directly to a local Xfinity Store or Comcast Service Center, where a representative can process the return and provide you with a receipt right away. You can find your nearest location here. Do any of these options work for you? We'd be happy to help guide you through the next steps. Please let us know.
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