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user_336350
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Thursday, July 13th, 2023 4:46 PM

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Return label for equipment

Why can’t I get a return label for my equipment?   Please help!!  There is no drop down, I wish to return through UPS store.

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Updated 

2 years ago

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user_336350

Visitor

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5 Messages

2 years ago

I cannot select any of my devices for shipping label for return.  There isn’t a direct message button.  Please send return label for equipment.

Note: This comment was created from a merged conversation originally titled I cannot get my UPS shipping label.

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EG

Expert

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110.1K Messages

The concern is not  Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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XfinityThomasB

Official Employee

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1.9K Messages

2 years ago

Hello @user_336350. Appreciate you reaching out! Below I included a link that will provide the steps and options to initiate your return. Thank you! 

https://www.xfinity.com/support/articles/returning-your-equipment

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user_336350

Visitor

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5 Messages

2 years ago

Yeah unfortunately those instructions are no good. I go to the returns link and there is no dropdown or ability to select equipment to produce the return label, it’s completely broken.

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XfinityThomasB

Official Employee

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1.9K Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_336350

Visitor

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5 Messages

I have sent them a message, thank you

2 years ago

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