Visitor
•
1 Message
Return label error message
I was told I would receive a return kit when my updated modem came. That did not happen. In the app it states I can print a return label and have it picked up, but the app keeps giving an error message. I called but it was no help — they didn’t even know about the ups drop off option (not a great option for me).
Can you please troubleshoot this issue?
Thanks
XfinityBenny
Official Employee
•
1.8K Messages
6 hours ago
@user_q2wl4b Thanks for posting to the community. You can visit any UPS store, and they'll pack up plus ship the modem back for free. They'll also give you a receipt for your records. If that is not a good option, you may be able to have a pick up for a fee through their pick up service. Print out a label from the website instead of the app, here customer.xfinity.com/devices/returns.
0
0