user_axhzhs Good morning! Thank you for reaching out to our Xfinity Forums regarding your equipment return. I'm happy to help you get you in the right direction. You can return the old modem to your nearest Xfinity Service Center without a return label. We also have a great partnership with UPS on equipment returns. You can print out a prepaid label from the below link, or you don't have a printer you can take your modem in and they will assist you with your return. Please let us know if you have any other questions or concerns we can assist you with!
XfinityKassie
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