bsg225's profile

New Poster

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2 Messages

Sat, Dec 19, 2020 4:00 PM

Return Internet & Voice Gateway no update package was received

I return internet & voice gateway ups says package was received on September 16, 2020 but no update since 16 still says Return In Progress

Responses

Official Employee

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2.4K Messages

6 m ago

Hi there, @bsg225

 

We wanted to reach out and touch base regarding your post here on the forums. Was an update provided for you? Shipping is taking a bit of time due to COVID-19 and the holiday season. Thank you so much for your patience! 

New Poster

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2 Messages

6 m ago

RETURN INITIATED

September 9, 2020

Returning 1 Devices

PACKAGE SCANNED

September 15, 2020

PACKAGE IN TRANSIT

September 15, 2020

PACKAGE RECEIVED

September 16, 2020

RETURN COMPLETE
Return In Progress has not advanced

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