Return Help

Hello! I need to return my device but I cannot get a UPS label. The link isn't working. Can you please email me one? :) Thank you!

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XfinityRay

Official Employee

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2.4K Messages

4 months ago

Greetings, user_1wvmpl! Thanks for working to get your device returned. We appreciate it! Is the device an Xfinity Mobile device or another type of device such as a modem or a TV box?

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user_1wvmpl

3 Messages

It's a Modem :) @XfinityRay

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4 months ago

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XfinityRaf

Official Employee

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662 Messages

Thanks for letting us know. Did you use the link located on this page?
https://www.xfinity.com/support/articles/returning-your-equipment

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4 months ago

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user_1wvmpl

3 Messages

Yes, the link to generate a UPS label does not work. Can you please provide one to my email?

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4 months ago

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XfinityThomasA

Official Employee

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2K Messages

Hello and thank you for joining the Xfinity Forum community for help to return your Xfinity equipment user_1wvmpl. Is it a return label for an Xfinity Mobile product you need? As a reminder, you can view the methods to return your Xfinity residential equipment here. Please choose the option most convenient for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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Customer Service

user_1wvmpl

Return Help

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