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Tuesday, December 12th, 2023 1:33 PM

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Return extra equipment

I’m a new customer, I went to an Xfinity store to grab my cable box and modem but I still received one in the mail. How do I return the extra equipment in the box? It’s not showing up on my account. 

Official Employee

 • 

2K Messages

1 year ago

@COZB

We are excited you have decided to join the xfinity family, this link https://www.xfinity.com/support/articles/returning-your-equipment has great information on how to return xfinity equipment via the xfinity store or via ups

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