@user_wzen8s Hello! We have partnered with UPS to make returning your equipment simple, easy and awesome. You can visit: comca.st/3som7ob to print a prepaid return label, once the equipment is packaged you can call UPS to schedule an at home pick up, though there will be a charge for that. Additionally, you can drop the equipment off at your local UPS store location (you will need to have it in a box) and they can ship it back at no charge, or drop by your local service center and our amazing representatives can help return it. Since you have had it since July, there may have been equipment charges associated with it. I would be more than happy to take a look at the account with you to further assist. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityBillie
Official Employee
•
4.5K Messages
4 hours ago
@user_wzen8s Hello! We have partnered with UPS to make returning your equipment simple, easy and awesome. You can visit: comca.st/3som7ob to print a prepaid return label, once the equipment is packaged you can call UPS to schedule an at home pick up, though there will be a charge for that. Additionally, you can drop the equipment off at your local UPS store location (you will need to have it in a box) and they can ship it back at no charge, or drop by your local service center and our amazing representatives can help return it. Since you have had it since July, there may have been equipment charges associated with it. I would be more than happy to take a look at the account with you to further assist. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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