user_91rohj Hi! Thank you so much for reaching out about returning your equipment that is no longer used. You mentioned an Xfinity Store at this time, we also have other options! We work with UPS to help make your returns simple. I will share with your the link to our sites to help and also post the instructions below:

 

https://www.xfinity.com/support/articles/returning-your-equipment

 

Initiate your return online and send your equipment back with a prepaid UPS shipping label.

1. Sign in and visit the Equipment Return page.
   • Note: You must have your Xfinity ID and password to process your return online.
     • If you don't, you can head directly to a UPS Store near you.
   • Already submitted a return request?
     • You can track your return at the Pending Return Status page.
2. Check off the device(s) you'd like to return and select Continue.
   • When returning your device(s), check the serial number on the device to ensure that it matches your selection.
   • Note: If you're returning a TV Box, you can click Identify Device.
     • This will send a signal to that specific TV and display an on-screen message to let you know it's the correct TV Box.
3. Choose a reason for return and press Continue.
4. Select a return option, follow the listed instructions and press Confirm.
   • If you’ve selected UPS Prepaid Shipping:
     • Return to the Device Management Center.
     • Select Return Details for the device you’re returning.
     • Click Print Shipping Label to print the label for your package.
5. Put the equipment being returned into its original box.
6. Place your UPS prepaid shipping label on the outside.
   • Keep the top portion of the label with the tracking number included, as this will be your receipt.
7. You can either:
   • Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number.
     • Note: UPS may charge a fee for this service. We don't cover this or offer credit for it.
   • Drop the package off anywhere that UPS shipments are accepted.

Note: Please allow up to two weeks for the return to be reflected on your account.

 

 

You can also: 

 

Stop by a UPS Store.

1. Visit theupsstore.com/tools/find-a-store to find a UPS Store near you.
2. You can package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home.
   • If you don’t have a cardboard box, you can bring your equipment to the store.
   • A UPS representative will pack and ship your equipment back to us at no charge.
3. You can track the progress of your return at xfinity.com/returns or on UPS.com.
   
   • To find your tracking number:
     • Reference the tracking number on the return label to monitor your package.
     • Reference the tracking number on your physical receipt if a UPS Store representative packaged the equipment for you.
   • Please allow up to two weeks for the return to process and your account to reflect these changes.
   • Stay in the Know: If you have an email address on file, you'll also receive a confirmation email letting you know that the equipment was received and the date that the return was processed. Update your email address.

 

To find your nearest Xfinity Store: xfinity.com/stores

To find your nearest UPS Store:  theupsstore.com/tools/find-a-store