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user_1w972w
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Visitor

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2 Messages

10/27/2026 10:45 PM

Return equipment

I am being charged for a router I do not use but Xfinity makes it impossible to return without driving over 1 hour to an Xfinity or UPS store! The router is not showing on my account so therefore I can not start a return and print a label. 

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2 hours ago

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XfinityShawn

Official Employee

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2.8K Messages

3 hours ago

 

user_1w972w  I can only recommend for you to return the equipment as soon as possible since UPS or the Xfinity store are the only options at this time. 

 

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user_1w972w

Visitor

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2 Messages

Well without a shipping label I have to drive over 1 hour to either Xfinity or a UPS store. 

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3 hours ago

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XfinityShawn

Official Employee

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2.8K Messages

 

user_1w972w I understand, but sooner you can do that return the better for your account. 

 

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2 hours ago

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