return equipment

I need return internet equipment by mail (UPS)

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XfinityJosephA

Official Employee

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2.2K Messages

2 hours ago

Hi @user_tafpos you can get all the information you need about returning equipment in the following article. You can sign into your account at www.Xfinity.com to print out a prepaid shipping label. You can also pack up the equipment and take it to a participating UPS location without a prepaid shipping label.

https://www.xfinity.com/support/articles/returning-your-equipment

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user_tafpos

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3 Messages

It doesn't give me the option to print the label—neither on the app on my phone nor on the computer.

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2 hours ago

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user_tafpos

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@XfinityJosephA It doesn't give me the option to print the label—neither on the app on my phone nor on the computer.

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2 hours ago

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XfinityJosephA

Official Employee

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2.2K Messages

user_tafpos this is the direct link that allows you to view your equipment and print a label. https://customer.xfinity.com/devices/returns/new. Just make sure you're signed in as the primary account holder. If you still can't print the label, just pack up the equipment and take it to the nearest UPS store listed here. They can print a label for you. https://www.ups.com/us/en/business-solutions/pickup-dropoff-options?loc=en_US

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2 hours ago

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user_tafpos

return equipment

XfinityJosephA

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