Return equipment

user_ya8m6r, Hi there! Thanks for taking the time out of your Friday to reach out. Congrats on the move! I can understand the importance of getting that equipment returned in a timely manner to avoid additional fees. You've reached the right spot. Over social media, we are a team of experts who specialize in resolving equipment returns such as this. We can help. We have 2 great options for you to return your equipment, like in this link here.

 

-You can initiate the return online by visiting our Equipment Return page here. Here is where a prepaid shipping label will be prepared for you to print. You would package the equipment yourself using a cardboard box or the original packaging and the prepaid UPS shipping label you printed at home. You can take it to the UPS store and receive a physical receipt from UPS with your tracking number so that you can track the progress of your return at this link here or on UPS.com. If you have an email address on file, you will also receive a confirmation email letting you know that the equipment was received and the date that the return was processed. You can either drop the package off anywhere UPS shipments are accepted or call 1–800–PICK–UPS to schedule an at–home pickup by using the label tracking number.

-The last option is you can simply visit us at a Comcast Service Center or XFINITY Store. We would love to see you! Here is a great link for finding a store nearest you at this link here. Which option would work best for you?