Return equipment

yes. after i select on the device i'm returning, the next page asks me to choose return to xfinity store or ups prepaid shipping. i select ups prepaid shipping and click confirm. the next page then says, "sorry, this isnt working right now. your equipment details are unavailable at this time." Been like likes for weeks. i am unable to drop off at the store and need to do the ups option

same with other browsers

@user_Marykay I’m sorry to hear those options aren't working for you. Have you tried using a different device or clearing the cache and cookies for the device you're using? 

yes. different devices. different browsers. cleared cache and cookies. nothing works. same issue

@user_Marykay Thanks for letting me know. I apprecite your efforts and trying for me. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

Greetings, @Adamjean! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about obtaining a return label. You have definitely come to the right place for assistance.

You can go to http://xfinity.com/returns and print a free return shipping label for any piece of equipment assigned to your account. If you are unable to see the equipment listed in your account summary, or you are unable to print the shipping label for any reason, please let us know, and we can go over the other options together.