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user_ehxkxw
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4 Messages

Thursday, July 17th, 2025

return equipment

I recently moved and discontinued service

I returned the equipment to a store in Tomball but you guys are saying I didn't return the equipment

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Updated 

1 month ago

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EG

Expert

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112.7K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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2.4K Messages

1 month ago

@user_ehxkxw 

 

Thanks for reaching out to us we do apologize for any inconvenience. Go ahead and send me a direct message including your first and last name and your complete address and I'll be happy to get the equipment issue removed off your account

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

 

 

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user_ehxkxw

Visitor

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4 Messages

My name { removed personal information}

I returned the equipment to the Tomball Texas Xfinity Store

(edited)

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1 month ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

Sorry for any confusion you need to send me a direct message as we can't discuss your public information over the forums page OK I don't know where this is

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_ehxkxw

Visitor

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4 Messages

1 month ago

This system sucks

How do I talk to a real person?

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XfinityOrlandoM

Official Employee

 • 

2.4K Messages

1 month ago

@user_ehxkxw

Thanks for reaching out to us,  we do apologize for any inconvenience.  I'm glad we were able to get your concern resolved on having the equipment removed off your account as returned. We do hope to be able to service you again in the near future!

 

Enjoy the rest of your day and feel free to contact us anytime

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