Skip to main content
user_jovz0d
1st Topic

Visitor

 • 

1 Message

Friday, May 30th, 2025

Return equipment

Im trying to return my equipment since I canceled service. Two agents were unhelpful. The first said i would receive a return box in two days. He wanted me to speak on the phone with one of their agents. I told him I'm not able to speak on the phone.  They preceded to blow my phone up anyways. Two days later here I am with no return box or label. I spoke to another agent. He said the package was canceled do to a "technical issue". He demanded that I take it to their store to return it. I said no, I want a tracking number so I have proof that it arrived at xfinity. Last time I handed equipment to a person for return, the company still tried to charge me a equipment fee for not returning it. I want to ship my equipment. I understand xfinity has no desire to lift a finger for me now that I've canceled service. How the heck can I return this through ups?? I want tracking information!

Question

 • 

Updated 

4 days ago

268

4

0

Oldest First
Selected Oldest First
EG

Expert

 • 

114.2K Messages

5 months ago

The concern is not "Community Center / Guidelines" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityMartyR

Official Employee

 • 

2.6K Messages

5 months ago

 

user_jovz0d Thanks for reaching out! You can visit our Digital Return Center at xfinity.com/returns and follow the on–screen instructions for the device you'd like to return to us. From there you should be able to print off a shipping label, and then call UPS for a pickup. 
 

 

0

0

user_ioig1i

Visitor

 • 

1 Message

2 months ago

how do i get a shipping label for my device

1

0

XfinitySeth

Official Employee

 • 

591 Messages

Happy Labor Day user_ioig1i 🙌 I hope you're enjoying a long weekend and I appreciate you reaching out with your question! When it comes to Xfinity equipment returns, we do our best to make it easy. You have the option of dropping your equipment off at any Xfinity office near you, or you can even print out a free shipping label from us via xfinity.com/returns to bring your packed equipment to any UPS drop-off location for them to deliver to us for you 👍

For more information and resources on our returns, please check out this help link: xfinity.com/support/articles/returning-your-equipment

 

Like

Reply

2 months ago

0

user_c8vkfv

Visitor

 • 

1 Message

4 days ago

Why can't I print out a prepaid return label.

1

0

XfinityChristy

Official Employee

 • 

2.4K Messages

That is a great question! We want to make sure your equipment is returned quickly and easily, so you don't have to worry about it. The most convenient way to get a prepaid return label is through our Digital Return Center.

Here are the step-by-step instructions to print your label:

 

How to Print your Prepaid UPS Return Label

  1. Go to the Digital Return Center:

  2. Sign In:

    • Log in using your Xfinity ID and password. (Even if you've disconnected service, you can still sign in.)

  3. Select Equipment:

    • Check off the device(s) you need to send back.

    • Tip: You may want to check the serial number on your device against the number listed online to ensure you have the right one!

  4. Choose Shipping Option:

    • Follow the prompts to select a return reason and then choose the UPS Prepaid Shipping option.

  5. Print Label:

    • You will be directed to a page where you can click "Print Shipping Label."

Once you have your label, put the equipment (device, remote, and power cord are usually all that is needed) into any cardboard box, affix the label, and drop it off at any UPS location. Be sure to keep the top portion of the label with the tracking number—that is your receipt!

 

We truly appreciate you taking the time to send your equipment back! Please let us know if you have any trouble accessing the Digital Return Center.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

0

forum icon

New to the Community?

Start Here