1 Message
Return equipment
We had to cancel our service because my daughter who was renting passed away. We just had internet service. No tv service. We returned the equipment but I am being told there is a tv box to be returned? We don’t have that. We just had internet
can you help me?
XfinityJustinC
Official Employee
•
893 Messages
3 months ago
Hello, user_g0u8mz thank you for taking time out of your day to create a post. I'm sorry to hear of your daughter's passing, I know it must be a difficult time for you and your family. You've reached out to the right spot for assitance, I would like to help get the equipment concern resolved.
Since I will need to gather some information to locate the account, and we don't want that in our public conversation. When you have time please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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