Hello, user_slyqzp thank you for taking time out of your day to create a post. You have contacted the right place in regard to the smartwatch return inquiry. You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange.
To initiate the return and get the return label you will want to log into your Xfinity Mobile account and follow the steps outlined here: https://www.xfinity.com/support/articles/returns-and-exchanges.
EG
Expert
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110.6K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.3K Messages
11 months ago
Hello, user_slyqzp thank you for taking time out of your day to create a post. You have contacted the right place in regard to the smartwatch return inquiry. You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange.
To initiate the return and get the return label you will want to log into your Xfinity Mobile account and follow the steps outlined here: https://www.xfinity.com/support/articles/returns-and-exchanges.
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