1 Message
Return Equipment
I cancelled my internet and now need to return the Flex box which never worked before I am charged. The instructions states: Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions...
However I do not have a device to select. Please advise.
EG
Expert
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110.1K Messages
1 year ago
The concern is not "Community Knowledge Base" related...... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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1.9K Messages
1 year ago
Hello user_xf1ab6
Thank you so much for reaching out. You would not need to complete the return processing to physically return the box. You can drop off the box at any Xfinity or UPS store. I included the link here below where you can find the closest location to you.
https://www.xfinity.com/local/store-offers?q=32.3039%2C-110.8368
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