Return Equipment

I want to return my equipment, but am unable to do so, physically. Are there any pickup options?

Responses

Accepted Solution

BruceW

Gold Problem Solver

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26.3K Messages

3 years ago

I want to return my equipment, but am unable to do so, physically. Are there any pickup options?

Does https://www.xfinity.com/support/articles/returning-your-equipment help?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Accepted Solution

CCDaryl

Problem Solver

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828 Messages

3 years ago

@user_e0f7d0

Thank you for coming to our Forums with your concern. Please see the response from BruceW. The link that BruceW gave will show you all the different ways on how a customer can return their equipment. There are many options to choose from to make it as easy and convenient for the customer as possible. Please let us know if you need any additional assistance with anything? Thank you.

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user_e0f7d0

Visitor

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5 Messages

3 years ago

Thank you! I am notified of your response.

1

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CCErika

Problem Solver

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339 Messages

You're welcome! Let us know if you need anything else, we're here 24/7!

I no longer work for Comcast.

3 years ago

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Lex-T-rex

Frequent Visitor

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8 Messages

3 years ago

Hi, I don't know how to Return this defective DTA cable box back, It doesn't come up in my eligible return equipment. The Serial#s PAX500279832 Could You please help me?

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CCEdgardo

Problem Solver

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513 Messages

Hi there, @Lex-T-rex. Thank you for commenting on this post. You can drop off the equipment at the nearest service center or the nearest UPS store and they will take it off your hands and return it to our warehouse.

I no longer work for Comcast.

3 years ago

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user_abe915

Visitor

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1 Message

3 years ago

please email label or send a UPS box

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XfinityBenjaminM

Official Employee

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2K Messages

@user_abe915 Hello! The great thing is that you don't need a label or a box, you can return any rented equipment you have to the nearest Xfinity Store in your area or UPS Store. We just ask that you bring the power cable and the device, we don't need HDMI cables or remote controls to be returned.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

0

Customer Service

user_e0f7d0

Return Equipment

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

CCDaryl

user_e0f7d0

CCErika

Lex-T-rex

CCEdgardo

user_abe915

XfinityBenjaminM

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