U

Sunday, November 10th, 2024 12:46 AM

Return equipment late

Hi There! I hope all is well! I switched out my xfinity equipment and then went away, got back and was under the weather, and have been working. I may need to return the equipment slightly after the 30-day policy. Will I get the credit back even if I return slightly late? Let me know and thank you so much!

Official Employee

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1.4K Messages

21 days ago

Thanks for meeting us here in our community, @user_ahzifn. We are doing well, and hope you are feeling better too. Typically, if you hold on to equipment longer than the 30 days, you would be charged a rental fee for those devices. It would be best to return them to your nearest Xfinity Store as soon as you can. Please make sure to save your receipt for the return.

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