Thank you very much for reaching out to us here @user_60cbae. If you received a self service package that would have come with a Digital Return Center Card. This card directs customers to go to the Digital Return Center online (xfinity.com/returns) to find the nearest The UPS Store, print a prepaid UPS label and view return instructions.
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.6K Messages
2 years ago
Thank you very much for reaching out to us here @user_60cbae. If you received a self service package that would have come with a Digital Return Center Card. This card directs customers to go to the Digital Return Center online (xfinity.com/returns) to find the nearest The UPS Store, print a prepaid UPS label and view return instructions.
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