Visitor
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2 Messages
Return check fee removed
Sent payment day after receiving it by mail, didn't get to Philadelphia, Pa by due date. I put stop payment on check, went to Xfinity store and paid by debit. The lost check made it to billing on Oct 29, the same day I paid by debit. Was issued credit for check payment, but stop payment was already on the check. Now I'm being charged 25 dollar return check fee by Comcast
XfinityEricB
Official Employee
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3.8K Messages
5 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityJeffB
Official Employee
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950 Messages
2 hours ago
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