Return all cable equipment back to xfinity to back to xfinity

@XfinityJon​ no xfinity will not allow me to return all the equipment store. I was told someone has to come in and mark each cable box but its been months and no one is even attempting to rectify this matter

That sounds quite unusual, @user_0bqg1b. Are you able provide just the model numbers of the equipment you have? No serial numbers or other personal details at this time, we'd just like to confirm why you were told these items could not go back to a store. Thank you for your time on this!

I was told someone has to come sit down and check every box so far no one has shown up after 4 failed appointments 

That's definitely odd, user_0bqg1b. In that case, we'll want to take a closer look at the account to see if anything stands out. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.

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3. Click the "Start new conversation" (pencil and paper) icon.
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5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
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How to: Direct messaging within the forum