Visitor
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7 Messages
Retention???
I have been a customer since the mid 90's but when I moved in 2002, my previous service didn't transfer to my record. My contract is up. Everytime I have called Xfinity to save money I end up losing something to lower my bill only to have it go back up to the original cost via fees. I used to have the top tier with all premiums...but that has been severely reduced but over the last couple years but I pay more for less. I have been very loyal to Xfinity by maintaining Triple Play for nearly 30 years, as well as Xfinity Mobile...that's LOYALTY! Contacting retention shouldn't be a dreaded, negative experience when we, the customers, are maintaining your business. With cord-cutting all the rage these days, Xfinity should appreciate those who stay.
Unfortunately, I'm recovering from surgery & don't have the strength to be on the phone for an hour plus of stress & frustration to negotiate a new contract. Again, it shouldn't be a dreaded experience.
XfinityDena
Official Employee
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3.4K Messages
2 years ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @user_ae1479. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your package. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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