Visitor
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1 Message
Retention
I have been a customer since 2007 and it seems no one wants to do anything to keep loyal customers. My bill is absolutely outrageous and we have phone which we don’t even use. We don’t even have a physical phone to use it. Seeing all of these new customer deals feels like a slap in the face. Whenever I talk to someone from Xfinity they don’t seem to care about keeping customers. My family would just like to see what we can do before cancelling our service for another provider.
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_781a2a Thank you for reaching out and bringing this to our attention.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Akishere
Visitor
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5 Messages
2 years ago
Hi Timothy, I'm in the same boat. I really need to lower my bill or definitely change something. Would I be allowed to DM support also?
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user_ae1479
Visitor
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7 Messages
2 years ago
I have been a customer since the mid 90's but when I moved in 2000, my previous service didn't transfer to my record. My contract is up 6/22. Everytime I call Xfinity to save money I end up losing something to lower my bill only to have it go back up to the original cost via fees. I used to have the top tier with all premiums...now it has been severely reduced but I pay more. I have been very loyal to Xfinity by maintaining Triple Play for nearly 30 years, as well as Xfinity Mobile...that's LOYALTY! Contacting retention shouldn't be a dreaded, negative experience when we, the customers, are maintaining your business. With cord-cutting all the rage these days, Xfinity should appreciate those who stay.
Unfortunately, I'm recovering from surgery & don't have the strength to be on the phone for an hour plus of stress & frustration to negotiate a new contract. Again, it shouldn't be a dreaded experience.
(edited)
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