Visitor
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2 Messages
retention
Hi Xfinity team,
The monthly fee of my internet service increases from 30 to 83. I am a loyal Xfinity customer. Can I get a retention offer? I can sign a new contract.
Thank you
Visitor
•
2 Messages
Hi Xfinity team,
The monthly fee of my internet service increases from 30 to 83. I am a loyal Xfinity customer. Can I get a retention offer? I can sign a new contract.
Thank you
XfinitySara
Official Employee
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1.7K Messages
2 years ago
Hello, @yzhou! Thank you for coming to our forums page for support with your billing concerns. I know how important it is to maintain and manage a budget, so I would love to help! I see that you've already initiated a Direct (private) Message, and while sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines, (you must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so), this is just a head's up for future reference. I look forward to assisting you further and will respond to your Direct Message momentarily.
1
Ltsakids
Visitor
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1 Message
2 years ago
First let me say I've been a comcast/xfinity customer for 41 years! I had someone come out the house because my tv wasn't working. They had to give me a new box then tried to charge me $100 service call. When I called to complain at the end of the call I was asked did I want to see if they could save me money on my bill. Who wouldn't! I said please keep everything the same I don't want to change anything. Well how he saved me money was he turned off all my boxes except 1, downgraded my netflix and internet speed and turned off my two cable cards (which are free!) I then called back to put it back the way it was Well couldn't have that promotion any more so my bill went UP $50 Thanks for saving me money. All my pay channels are not ala carte so I pay per channel. I called in and talked to someone in the retention department. Apparently they are not interested in retaining anyone. He said there was nothing I could do except take away services OR I could add a cell phone. Yes, because I want to tie my cell phone up in this mess. Thanks for nothing Xfinity. This is how you treat your long time customers!
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user_93243a
Visitor
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3 Messages
2 years ago
Hello, I have been with you all for a couple of years. i have been under financial strain and it is becoming increasingly more difficult to catch up. I managed to catch up on the internet side, but the mobile side is becoming an issue. Is there anything that can be done to help? I do not want to port over to a different service, but I am running out of time and options.
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