Visitor
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1 Message
Retention Pricing request
I called earlier because I cancelled my cable subscription and was prepared to cancel my internet service and switch to T-Mobile. I was told there were no options to lower my $80 monthly internet-only bill, which is disappointing because I would prefer to stay with Xfinity. T-Mobile is offerering 500 GBPS for $35. I am asking for a retention specialist to review my account and see what loyalty promotions or lower-cost internet-only plans are available. I am looking to get my bill closer to $35-40 per month, and I don't need cable TV. If Xfinity can offer a competitive rate, I would much rather keep my existing service than switch providers. Can you please review all available options before I make my final decision tomorrow? We are only in the town for the morning tomorrow and need to make this switch before we leave at noon. Thank you!


Latoque
Expert
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30K Messages
2 hours ago
Moved from Email forum
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XfinityRaul
Official Employee
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3.2K Messages
2 hours ago
@user_4q273t Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what promotions are available. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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