Visitor
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1 Message
Retention dept
Can’t get hold of anyone to remove a service and chat won’t help either just tries selling me things, I am hard of hearing and writing/typing easier, I just want one service removed from my account it shouldn’t be so hard
XfinityKei
Official Employee
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2.1K Messages
3 hours ago
@user_9jjsn6 I'm sorry to hear of the experience you had. Our team can help! Can you please direct message me your first and last name along with your full service address so that I can assist youwith your account changes.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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