Retention Dept?

I'm a 22 year Xfinity/Comcast customer. My current promotional rate expires the end of this month and I was told by a rep "that there are no current promotions available". I just want to exhaust every option to stay with Xfinity before I contact other providers who are offering some very interesting deals for my business. Any help is appreciated. Thanks.

Responses

Bvrettski

Visitor

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1 Message

1 year ago

I am in the same position. I'm a 20 year customer with Internet , TV and cell phone service but when I called xfinity had no promotional rates and only offered me more tv channels and or increased internet speeds.

Locally I can get Google Fiber for $70 per month at 1 Gbps (upload and downloads) which also includes free hardware and a wireless mesh system. For phone I can go to Mint mobile for $15 per phone / per month for unlimited service.

Right now Xfinity is not very competitive it seems.

That said I would prefer to stick with Xfinity if possible.

4

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XfinityTy

Official Employee

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376 Messages

Hello @Bvrettski!

Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

ericnovo

Frequent Visitor

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9 Messages

so your recommendation is to go down the same path I just went and "hope" for a different outcome??????

1 year ago

0

XfinityKei

Official Employee

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1.4K Messages

@ericnovo Our apologies as we were unable to find a promotion to help lower your bill. Our promotions often change, and we can always check for you at a later time. As a friendly reminder you can always check by logging into your Xfinity App using your primary username and password. Once you're logged in you can view the existing customer offers we have at that time. If there's a promotion you're interested in we can check on the details and help you with making that change.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

XfinityTy

Official Employee

•

376 Messages

You're welcome! I am so glad that I had the opportunity to assist you with your billing concerns today! If you have any future needs, please don't hesitate to reach out, and we'll be happy to assist you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

ericnovo

Retention Dept?

Bvrettski

XfinityTy

ericnovo

XfinityKei

XfinityTy

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