Visitor
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2 Messages
Retention department
I have had xfinity for two years now and it keeps increasing Starting to feel like the frog in the boiling water. I tried the chat last month after an hour they werent any help and told me to check for nee deals in a few weeks. Tried to chat today and it’s just stuck Now my bill is due to jump another $20. Don't you want to retain good customers or do i need to go to t mobile internet now.
XfinityAngie
Official Employee
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2.7K Messages
13 days ago
send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7 Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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StephPMad
Visitor
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2 Messages
8 hours ago
Not able to get the help i needed
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