Frequent Visitor
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8 Messages
retention department
I just cancelled my phone and tv with Xfinity. I went in to get the internet rate that is being offered to new customers and was told that I would be charged almost double because I am an existing customer. The new customers have the rate locked in the lower rate for 5 years. TMobile is offering a lower rate. I wanted to talk with the retention department before I closed my account of 20 years for good. Do you want to keep a customer or not?
XfinityShawn
Official Employee
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2.2K Messages
16 hours ago
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