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tennyson2
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Regular Visitor

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5 Messages

Wednesday, March 6th, 2024 12:31 AM

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Retention Department

I went into a xfinity store to discuss extending my current promo or switch to something similar. The rep informed me to contact the retention department for offer that are not available in store. I have been a long time customer for over 15 years and would hope someone can work with me for a better package. Thanks

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1 year ago

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XfinityMarcus

Official Employee

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1.4K Messages

1 year ago

@tennyson2, thank you for reaching out through the Community Forum. I would be more than happy to assist you with options for a new package. Apologies for the miscommunication with the store location but that is definitely something we can help with. Have you had a chance to review the Plan Builder site already?

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tennyson2

Regular Visitor

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5 Messages

Yes I had already looked into the plans available from the plan builder. The same promo I currently have will cost substantially more once my current promo ends. Please contact me for better pricing packages that are not available through the site. Thanks

1 year ago

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XfinityJosephA

Official Employee

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1.7K Messages

@tennyson2 we can take a closer look at your account in a direct message to double-check offers and plans. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. From here we can verify your account and help!

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1 year ago

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